pk12 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pk12 ("pk12," "we," "us," or "our") collects, processes, stores, shares, and protects the personal data of individuals who visit, register with, and use the pk12 online casino and sports betting platform, accessible at pk12.club ("Platform").

pk12 is committed to protecting the privacy and security of all personal data entrusted to us by our registered players and platform visitors. We process personal data in accordance with applicable data protection laws and international best practices for the online gaming industry. This Policy is designed to give you a clear, honest account of how your data is handled at every stage of your pk12 journey.

This Policy applies to all personal data collected through the pk12 Platform, including data collected during the registration process, during your use of gaming and betting services, during payment transactions, and through any communications you have with the pk12 support team.

2. Data Controller

For the purposes of applicable data protection legislation, pk12 acts as the data controller in respect of personal data collected from registered players and platform visitors. As data controller, pk12 determines the purposes and means by which your personal data is processed.

If you have any questions about this Policy or wish to exercise any of your data subject rights described in Section 10 below, please contact the pk12 Data Protection team at the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

pk12 collects the following categories of personal data from players and platform users:

• Identity Data: Full name, date of birth, gender, nationality, and copies of identity documents (including CNIC for Pakistani players) collected as part of the Know Your Customer (KYC) verification process.
• Contact Data: Email address, Pakistani mobile phone number, and residential address.
• Account Data: Username, encrypted password, account preferences, responsible gaming settings, and communication preferences.
• Financial Data: Payment method details (JazzCash account numbers, Easypaisa registered numbers, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah transfers), transaction history, deposit and withdrawal records, and wallet balance information.
• Gaming Data: Details of bets placed, games played, session durations, game outcomes, and bonus usage history.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and network connection type.
• Usage Data: Information about how you navigate and use the pk12 Platform, including pages visited, time spent on each page, features used, and click-through data.
• Communications Data: Records of correspondence between you and the pk12 support team, including live chat transcripts, email exchanges, and any feedback or complaint submissions.

4. How We Collect Your Data

pk12 collects personal data through the following means:

• Direct Collection: Data you provide directly during account registration, KYC verification, payment processing, and support interactions.
• Automated Technologies: Technical and usage data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access and interact with the pk12 Platform.
• Third Parties: Identity verification data from licensed KYC and anti-money laundering (AML) service providers; fraud detection signals from payment processors; and publicly available data used to verify the accuracy of information you have provided.

5. How We Use Your Personal Data

pk12 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your pk12 player account, including authenticating your identity at login and enabling access to all platform features.
• Service Delivery: To provide the gaming, betting, and entertainment services you have requested, including processing bets, awarding winnings, applying bonuses, and running promotions.
• Payment Processing: To process deposits and withdrawals via JazzCash, Easypaisa, and partnered Pakistani banks; to detect and prevent fraudulent transactions; and to maintain accurate financial records.
• Legal Compliance: To comply with Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorism Financing (CTF) obligations applicable to licensed online gaming operators, and to respond to lawful requests from regulatory and law enforcement authorities.
• Responsible Gaming: To monitor gaming patterns for signs of problem gambling behaviour; to enforce self-exclusion orders and deposit limits; and to fulfil our obligations under our responsible gaming framework.
• Platform Improvement: To analyse usage patterns, identify bugs and performance issues, develop new features, and improve the overall pk12 platform experience for Pakistani players.
• Customer Support: To respond to your queries, complaints, and support requests efficiently and accurately.
• Marketing Communications: To send you information about pk12 promotions, new games, and special offers, where you have given your consent to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.

6. Legal Basis for Processing

pk12 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you – i.e., to provide the pk12 gaming and betting services you have registered to use.
• Legal Obligation: Processing necessary to comply with our legal and regulatory obligations, including KYC, AML, and CTF requirements.
• Legitimate Interests: Processing carried out in pursuit of pk12's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Sharing & Disclosure

pk12 does not sell, rent, or trade your personal data to any third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Service Providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other licensed payment processors used to facilitate deposits and withdrawals in PKR.
• KYC & AML Providers: Licensed identity verification and anti-money laundering service providers engaged to assist with our legal compliance obligations.
• Game Content Providers: Third-party game studios and live casino providers whose content is integrated into the pk12 Platform. These providers may receive limited technical data required to deliver their games.
• Regulatory Authorities: Licensing bodies and regulators as required under the terms of pk12's operating licence and applicable law.
• Law Enforcement: Pakistani and international law enforcement authorities where pk12 is legally compelled to disclose data, or where disclosure is necessary to prevent or detect serious crime.
• Professional Advisers: Legal, accounting, and auditing firms engaged by pk12, subject to professional confidentiality obligations.

All third-party processors engaged by pk12 are required to handle personal data in accordance with applicable data protection law and pk12's data processing standards.

8. International Data Transfers

As an internationally operated online gaming platform, pk12 may transfer your personal data to countries outside Pakistan for processing and storage. Where such transfers occur, pk12 ensures that appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards, to ensure your personal data receives an adequate level of protection regardless of where it is processed.

9. Data Retention

pk12 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, regulatory, accounting, or reporting obligations. The specific retention periods applicable to different categories of data are as follows:

• Account and KYC Data: Retained for a minimum of five (5) years following the closure of your pk12 account, in accordance with AML regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session.
• Support Communications: Retained for two (2) years from the date of the last communication.
• Marketing Consent Records: Retained for the duration of the consent and for a reasonable period thereafter as evidence of consent.

Where retention beyond these periods is required by law or for the purpose of legal proceedings, pk12 will retain data for such extended period as is necessary.

10. Your Data Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by pk12:

• Right of Access: You may request a copy of the personal data pk12 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data pk12 holds about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to pk12's legal obligations to retain certain data.
• Right to Restriction: You may request that pk12 restrict the processing of your personal data in certain circumstances.
• Right to Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a portable, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, and you may withdraw consent to marketing communications at any time.

11. Cookies & Tracking Technologies

The pk12 Platform uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and support the delivery of relevant content. The types of cookies used by pk12 include:

• Strictly Necessary Cookies: Essential for the operation of the pk12 Platform, including session management and security functions. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how visitors use the Platform to help pk12 improve performance and user experience.
• Functionality Cookies: Remember your preferences (such as language settings and responsible gaming limits) to personalise your pk12 experience.
• Analytics Cookies: Used to understand aggregate usage patterns on the pk12 Platform to inform product and content decisions.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pk12 Platform.

12. Data Security

pk12 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk12's servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Role-based access controls ensuring that only authorised pk12 personnel can access personal data on a need-to-know basis.
• Regular third-party security audits and penetration testing of the pk12 Platform infrastructure.
• Two-factor authentication requirements for internal system access.

Despite these measures, no data transmission over the internet or electronic storage system is completely secure. If you suspect any unauthorised use of your pk12 account, please contact our support team immediately.

13. Children & Minors

The pk12 Platform is strictly for adults aged 18 years and over. pk12 does not knowingly collect personal data from individuals under the age of 18. If pk12 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe their child may have created a pk12 account should contact our support team without delay.

14. Changes to This Privacy Policy

pk12 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the structure of the pk12 Platform. Material changes to this Policy will be communicated to registered players via email or an in-platform notification. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent changes.

Your continued use of the pk12 Platform following notification of changes to this Policy constitutes your acceptance of the revised Policy.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how pk12 has handled your personal data, please contact us: